ARCSI Announces Regional Ambassador Selection

The Association of Residential Cleaning Services International, a Division of ISSA, has announced its new outreach program: the ARCSI Regional Ambassadors. The Regional Ambassadors are a direct link between ARCSI and its members, as well as being a voice for the residential cleaning industry at a local level.

ARCSI Regional Ambassadors include:

East Region

  • Marlo Kanipe, Deserved Comfort House Cleaning, Columbia, South Carolina
  • Robin Murphy, Maid Brigade White Plains (New York),

Central Region

  • Amber Starling, Good Witch Cleaning Services LLC Manhattan, Kansas
  • Stacey Conkle, Beautiful Day Cleaning in Prairie Grove, Arkansas

West Region

  • TJ Fruichantie Meticulous Man Services LLC Nampa, Idaho

Jeannie Henderson is the Chair of the ISSA Residential Cleaning Council. She said that one of the greatest benefits of joining ARCSI was to connect with other business owners who are also successful in their residential cleaning businesses. “Our Regional ambassadors will work in their region to bring members together.”

Regional Ambassadors are owners of successful residential cleaning companies who have invested their time and effort into ARCSI membership. They have also reaped rewards. They will share their experience and knowledge with other cleaning business owners.

“I joined ARCSI in 2014 because I wanted to grow my cleaning business. “I heard that ARCSI is dedicated to helping owners of cleaning businesses like myself become better leaders and owners within the cleaning industry,” Fruichantie said. “I am a continuing member of ARCSI because I have built great relationships by being a part of it and because the educational and continuous learning opportunities are excellent.”

Find out about the Regional Ambassador Program. You can also connect with ARCSI Regional Ambassadors.


The Association of Residential Cleaning Services International was founded in 2003 to help residential cleaning service business owners start, promote, build, and expand their businesses. ARCSI and ISSA merged in January 2017, creating ARCSI, a division of ISSA. ARCSI, the residential cleaning division of the Worldwide Association of Cleaning Professionals, brings together its members from the United States, Canada, and around the world. It provides valuable information, opportunities, and networking to help grow and develop their businesses. Visit for more details or call 847-982-0800 (North America).

About ISSA

ISSA is the largest trade association in the world for the cleaning industry. It has more than 10,000 members, including distributors, manufacturers, and manufacturer representatives. The association’s goal is to change the way people view cleaning. It provides its members with all the tools needed to make cleaning an investment for human health, environmental protection, and a better bottom line. The association is headquartered in Rosemont, Illinois, in the USA. It has regional offices located in Milan, Italy; Whitby, Canada; Parramatta Au, Australia; Seoul, South Korea; and Shanghai, China. Visit for more information or call 847 982-0800 (North America).

Don’t be afraid to negotiate.

Asking a client why they want to leave is not a sign of arrogance. Instead, negotiate with them what you would like to see in return. Negotiate a lower price or offer an additional cleaning service or an extra room. If you can keep them, it’s better not to lose them.

Your cleaning business will find success if you keep your clients. You can grow your cleaning business by maintaining a steady stream of clients. Set realistic expectations and follow up on feedback. Provide a high-quality cleaning service, and you will keep clients for a long time. If you follow these steps, your cleaning business will be able to increase client retention quickly.

Chris Willett founded Alpine Maids. The company prides itself on hiring the best staff in Denver, Colorado, to clean your house.


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